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Customer-Service:[0 - 15]
How important are your employees
Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That investment is their employees. I've said before that your emplo
Customer Service Is Now Customer Care
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching o
House Cleaning Business The Professional Business
Most people get into house cleaning to earn some extra money. You may have family, friends and neighbors as your regular clients. Are you ready and motivated to take your part-time business to the ne
Do You Really Know How to Treat Your Customers
I’m sure you’ve learned about taking away your customers risk by offering a money back guarantee. But, putting yourself on the line with a money back guarantee can be a little scary. I’m sure you’re
Handling Challenging Situations with a Customer Focused Mindset
Most Customer Service Professionals deal with many challenging customer situations. These situations may include:
• A customer who is upset about the quality or delivery of our product/s
Awesome Customer Service Requires a Three Pronged Attack
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is deba
Health and safety at work
Not many would be aware of this, but the government has legislation for health and safety of people at work. The Health and Safety at Work etc Act 1974 requires the employers to have proper health an
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him
Top 10 Telephone Skills
Great telephone skills are the building blocks of every business and it is easy to see why. Many of the important experiences that your existing, new, and potential customers are having are based upo
What has customer service got to do with Ebay
If you want to run a full-time business earning 6 figure income on ebay, you should start thinking about customer service in a big way.
As in any business, when a buyer receives quality
The Golden Rule of Customer Service
“Do unto others as you’d have them do unto you.” Don’t worry; I’m not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned thi
Is Bad Customer Service Killing Your Business
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entre
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why...
Marketing research shows that only 1 out 50 unhapp
Taxpayer Advocate Customer Service at the IRS
Every business has a department that deals with complaints from customers. At the IRS, this department is known as the taxpayer advocate office.
Advocating for You
The purp
Party Your Boss Will Love
Just because a party supposed to be fun it doesn’t mean you don’t have to take planning it seriously. Yes, the more carefully you plan your next party the more likely it becomes the party your friend
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